Return - defective product
You will receive an answer from us with an RMA number an other approach after sending this form.
Please fill out the error description, so you must not add this any more to the package.
Please note that we can only accept articles with original packaging and all accessories. Defective articles will be repaired and returned to you. If the article is irreparable, you will receive a credit note, which will be deducted from your next order.
In the b2b business, goods must be checked immediately after delivery for a defect by the buyer and if one should be present, this must also be reported immediately to the seller.
If the defect was not identifiable during this inspection ("hidden material defect"), it must be reported to the seller immediately after detection, but no later than one year after purchase.
Important note: Returns should be sent exclusively to the following address:
Freshfill - elektrische Stopfmaschine GmbH
An den Röstebänken 19, 29339 Wathlingen,